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How Convenience Stores Can Keep Up With Fast Changing Consumer Buying Behaviors

With the world changing at an extraordinary pace, convenience store owners are having trouble finding a moment to keep up with fast-changing consumer buying behaviors driven by social distancing like curbside pickup, delivery, takeout, touchless and more.

With the onset of COVID-19, convenience stores have discovered their current equipment and technology may not be enough. New, mobile technology will be instrumental in allowing convenience stores to shift to mobile payment applications, self-checkout, mobile checkout, and mobile pay at the pump.

Some well-known convenience stores are collaborating with third-party platforms to quickly scale home delivery and e-commerce services to their shoppers. In parallel, many retailers have identified the need to adapt their equipment and services to keep up with new COVID-19 sanitation standards and reduce interactions with customers, including touchless equipment and hands-free technology.

Listed below are suggested actions to help address the latest consumer trends, sourced from FER Magazine (June 2020):

1. “Show store sanitation. Look for safety shields in new places, including POS stations. And offer more upscale hand-sanitizing stations.1

2. “Contactless is the new frictionless. Expect more touchless equipment, from hand sinks to beverage dispensers.1

3. “Reducing costs through energy efficiency. Yes, energy efficiency is not truly a trend when it comes to equipment but plan on seeing operators focus on it to reduce utility costs.1

Silver King provides a full line of refrigeration solutions that are both reliable and energy efficient. Silver King refrigerators have polyurethane insulation for maximum strength and durability that ensures minimal wasted energy. Learn more at www.silverking.com.

4. “Connectivity. Manufacturers offer total kitchen management systems that feed into one platform and monitor all kinds of data. On a smaller scale, single equipment pieces too can also report data.1

Grow your business faster with the Cornelius DMS suite. Cornelius DMS’ solutions include digital displays, content management system, remote monitoring and data analysis tools to keep you securely connected and ensuring your business stays in lockstep with the consumer, boosting sales and optimizing your operations. Learn more at http://www.corneliusdms.com/.

5. “Labor-saving equipment. Self-cleaning equipment, prep systems, robots and digital interfaces that store recipes are a few examples.1

Angelo Po’s Combistar FX is a reliable assistant in the kitchen, operating 24 hours a day thanks to the automatic programs stored in the memory. Learn more at https://www.angelopo.com/en/ Also check out Saber King’s Universal slicing system, save labor, improve safety, streamline prep and maximize space with this modular food-cutting system. Learn more at https://www.saberking.com/

6. Off-premise. Plan on new releases that support off-premise orders. Recent advancements include heated holding shelves and a sealing machine for beverages.1

To meet the demand of on-the-go customers, Marmon Foodservice Technologies offers solutions from made-to-order to iced or frozen beverages to coffee station drinks. We also provide solutions for center store shelves to cold vaults—and even offer industry-leading water filtration. We help foodservice operators make, hold, and serve unforgettable meals, snacks and drinks.

What can we help you create next?

Discover how Marmon Foodservice Technologies brands can solve any front or back-of-house problem at https://marmonfoodservice.com/channels/convenience-store/. Should you have any questions, do not hesitate to contact your Marmon Foodservice Technologies partner, or visit us at https://marmonfoodservice.com/contact-us/.